Welcome to Cycle Flex Store! These Terms and Conditions outline the rules and regulations for using our website at flexbikegear.com and purchasing our premium cycling gear.

By accessing this website and making a purchase, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. General Information

Store Name: Cycle Flex Store

Business Address: 3480 Palmer Road, Columbus, US 43085

Customer Service Email: [email protected]

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with the website’s security features
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations regarding online purchases

3. Products and Services

3.1 Product Descriptions

We specialize in high-performance cycling gear including:

  • Arm Warmers
  • Bike Helmets
  • Bike Shirts
  • Bike Shorts
  • Biking Body Warmers

We make every effort to display product colors and features as accurately as possible, but please note that actual colors may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Age Restrictions

Some products (particularly helmets) may have age recommendations for safety reasons. It is the customer’s responsibility to verify that products are appropriate for the intended user.

4. Order and Payment Terms

4.1 Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details of your purchase.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment card details on our servers.

4.3 Pricing

All prices are listed in US dollars and are subject to change without notice. You are responsible for any applicable sales taxes or customs duties.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Delivery times are estimates and may vary depending on destination and customs processing.

5.3 International Orders

For international orders (excluding restricted regions):

  • All customs fees and import taxes are the responsibility of the recipient
  • Delivery times may be longer than domestic shipments
  • Original shipping fees are non-refundable for returns

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most products. To be eligible for return:

  • Items must be unused and in their original condition
  • Original tags and packaging should be included
  • A return authorization must be obtained from our customer service

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Bike Helmets (once removed from packaging)
  • Biking Body Warmers (if worn)

6.2 Return Process

  1. Email our support team at [email protected] within 15 days of receiving your order to initiate a return
  2. We will provide return authorization and instructions within 24-48 hours
  3. Ship your return to our US headquarters at 3480 Palmer Road, Columbus, US 43085
  4. Once received and inspected, we will process your refund or exchange

6.3 Refunds

Refunds will be issued to the original payment method within 5 business days after we receive your return. Please allow 7-10 business days for the refund to appear in your account.

6.4 Damaged or Defective Items

If your cycling gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We will arrange a prepaid return label if needed and provide a replacement or full refund at no additional cost.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Cycle Flex Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

Cycle Flex Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We strongly recommend that all cycling products, especially helmets, be used according to manufacturer guidelines and safety standards. Proper fit and usage are the responsibility of the customer.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Ohio, USA, without regard to its conflict of law provisions.

12. Contact Information

For any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Mail: Cycle Flex Store, 3480 Palmer Road, Columbus, US 43085

Thank you for choosing Cycle Flex Store for your cycling needs. Ride on with confidence!