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At Cycle Flex Store, we stand behind our high-performance cycling gear like you stand behind your pedals. If your purchase doesn’t meet your expectations, our streamlined returns process will get you back on track quickly.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most products (see exceptions below). Your satisfaction is our priority, and we’ll process your request with the same speed and precision as a professional cycling team.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Bike Helmets (once removed from packaging)
  • Biking Body Warmers (worn items)

Return & Exchange Process

Step 1: Initiate Your Request

Email our support team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cycle Flex Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: [Product Name(s)] Reason: [Brief explanation] Preferred resolution: [Refund/Exchange for [Product Name/Size]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 24-48 hours, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address (our US headquarters at 3480 Palmer Road, Columbus, US 43085)

Step 3: Ship Your Return

Package your items securely in the original packaging when possible. Include:

  • Return authorization number (clearly visible)
  • Completed return form (we’ll provide)
  • All original tags and accessories

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow 7-10 business days for the refund to appear in your account.
  • Exchanges: Shipped via your preferred method (standard or free shipping) within 1-2 business days of approval.

International Returns

For customers outside the US (excluding certain Asian and remote regions):

  • Follow the same process above
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
  • Refunds will be issued minus any international return shipping costs

Damaged or Defective Items

If your cycling gear arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund at no additional cost

Need Help?

Our cycling-savvy support team is ready to assist with any return questions. Contact us at [email protected] and we’ll respond within 24 hours.