Privacy Policy

At Cycle Flex Store (“we”, “us”, or “our”), operating at flexbikegear.com, we value your trust as much as you value your performance on the road. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our high-performance cycling gear.

1. Information We Collect

To provide you with our streamlined checkout experience and premium cycling products, we collect:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
• Transaction Data: Purchase history, products viewed, and payment method preferences.
• Technical Data: IP address, browser type, device information, and browsing behavior through cookies.
• Communication Data: Records of your inquiries and our responses via email or other channels.

2. How We Use Your Information

Like a well-tuned bike, we use your data efficiently to enhance your experience:

• Process your orders and deliver your cycling gear worldwide (excluding certain Asian and remote regions)
• Provide customer support tailored to cyclists’ urgent gear needs
• Improve our website performance and product offerings
• Send transaction notifications and service-related communications
• Prevent fraud and enhance payment security (Visa, MasterCard, JCB, PayPal)
• With consent, send marketing about new cycling apparel and promotions

3. Data Sharing and Disclosure

We handle your data with the same care as your bike handles the road:

• Service Providers: Share with payment processors, shipping carriers, and IT services under strict confidentiality.
• Legal Requirements: Disclose if required by law or to protect our rights and safety.
• Business Transfers: In case of merger or acquisition, with notice.
• International Transfers: As we serve global cyclists, data may transfer to our US headquarters at 3480 Palmer Road, Columbus, US 43085.

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data like your helmet protects your head:

• Industry-standard encryption for all transactions
• PCI-DSS compliant payment processing
• No storage of full payment details on our servers
• 24/7 fraud monitoring systems
• Regular security audits and staff training

We retain data only as long as necessary for business purposes or legal requirements.

5. Your Rights

You control your data like you control your ride:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure under certain conditions
• Restriction: Limit how we use your data
• Objection: Opt-out of marketing communications
• Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Necessary for secure checkout and site functionality
• Performance Cookies: Help us improve our website
• Marketing Cookies: Show relevant cycling gear ads (can be disabled)

You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy occasionally. Significant changes will be notified through our website or email. The “Last Updated” date at the top indicates the latest revision.