Welcome to Cycle Flex Store’s FAQ page! We’re here to help you with any questions about our performance cycling gear and services. Below you’ll find answers to our most common inquiries.
About Cycle Flex Store
Who is Cycle Flex Store for?
We cater to performance-focused cyclists who value both quality gear and speedy delivery. Whether you’re a competitive racer needing last-minute equipment, a dedicated enthusiast replacing worn-out essentials, or a rider planning ahead for the next season, our store is designed with your needs in mind.
What’s special about your products?
Our curated selection focuses on high-performance cycling apparel and safety equipment from trusted brands like Fox Racing, POC, and 7Mesh. We specialize in body-warming solutions (like arm warmers and biking body warmers) and essential gear (helmets, shirts, shorts) designed for serious riders.
Product Questions
How do I choose the right size for cycling apparel?
Each product page includes detailed sizing charts. For performance fit, we recommend checking your measurements against these charts as cycling apparel typically fits tighter than regular clothing. When in doubt between sizes, sizing up is often the safer choice for comfort.
Are your bike helmets safety certified?
Absolutely! All our helmets meet or exceed international safety standards (CPSC, CE, or AS/NZS depending on region). Specific certifications are listed on each product page.
What’s the difference between your arm warmers and biking body warmers?
Arm warmers provide targeted warmth for your arms while allowing core temperature regulation, ideal for variable conditions. Our biking body warmers offer full-torso insulation for colder rides. Many riders use both together in chilly weather.
Shipping & Delivery
How fast do you process orders?
Our Columbus, Ohio team processes all orders within 1-2 business days. You’ll receive tracking information as soon as your order ships.
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, arrives in 15-25 business days after dispatch
Why is my package taking longer than estimated?
While we strive for timely delivery, customs processing in some countries may cause delays. You can track your package using the provided tracking number. For significant delays, contact us at [email protected].
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the date of receipt for unused items in original packaging. Please email us at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is defective.
Can I exchange an item for a different size?
Yes! Contact us within 15 days of receipt to arrange an exchange. You’ll need to return the original item (following our return process) and place a new order for the correct size.
Payments & Security
What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. For added security, we recommend PayPal payments.
Account Questions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Still Have Questions?
Our cycling-savvy support team is always happy to help! Email us at [email protected] for personalized assistance.
Ready to gear up? Explore our performance cycling collection and get ready for your best ride yet!